Refund policy

Returns

If you purchased an incorrect product or are dissatisfied with your NGR Performance product for any reason, please contact us at sales@ngrperformance.com within 30 days of receiving your order.

Before initiating a return, we encourage you to contact us first. Many questions regarding installation, compatibility, setup, or blow-off valve adjustment can often be resolved quickly by our support team, saving you the time and expense of returning the product. Our goal is to make sure you're completely satisfied with your purchase.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the product should be returned in its original condition with all original hardware, accessories, documentation, and packaging included. Proof of purchase may also be required.

To start a return, contact us at sales@ngrperformance.com or access your account through our Customer Portal:

https://shopify.com/66909503786/account

Approved returns should be sent to:

NGR Performance
10290 W ATLANTIC AVE # 480223
DELRAY BEACH, FL 33448-6907

Please do not send a return before receiving return instructions from us.

Unless the return is due to an NGR Performance error, defective product, or approved warranty issue, customers are responsible for return shipping costs. We recommend using a reputable shipping service with tracking.

All returned items are inspected upon arrival. Refund amounts may be adjusted if the product is returned damaged, incomplete, missing original packaging or hardware, or otherwise in a condition that prevents it from being resold as new.

Approved returns may be subject to a restocking fee of up to 20%, depending on the condition of the returned product, completeness of the original packaging, and any missing hardware, accessories, or components.

For any return questions, contact us at sales@ngrperformance.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong product so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

NGR Performance's warranty does not cover products that have been intentionally abused, improperly installed, modified, or used in a manner inconsistent with their intended purpose.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

For the quickest resolution, you have two options:

1. Initiate a return and place a new order for the desired item. Once the returned product is received and inspected, we will process the applicable refund.

2. Return the original item and wait for our standard return process to be completed. Once finalized, we can ship the approved replacement item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, subject to applicable law.

Returned items must be in the condition required by applicable consumer-protection rules and should include the original packaging, accessories, and proof of purchase where applicable.